Customer Experience in the new reality of 4IR

How do we define customer experience?

Who is the new reality customer?

How is the new reality experience? (What kind of new experiences do customers demand from organizations)

What role has technology played in providing the new reality experience to customers?

Does it pay for an organization to invest in Customer Experience Excellence? If yes, why?

Bottom line

In addition

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I help brands and entrepreneurs that Care about their users as a UX/UI Designer and Website designer Portfolio: sukumapixel.com

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Francis Juma Katambi

I help brands and entrepreneurs that Care about their users as a UX/UI Designer and Website designer Portfolio: sukumapixel.com